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Frequently Asked Questions
What's special about SuperFeast?
At SuperFeast, we think about health differently. We aren't interested in fads, and we turn to nature for guidance and healing. We believe that health starts in the home and that vitality is everyone's birthright. That plants and fungi are allies on our journey towards our utmost potential. We really love tonic herbs and medicinal mushrooms. We take them every day. We fell in love with them, they transformed us, and we decided to share them with the world. We partner with diligent and ethical people in communities that care about the quality and integrity of the herbs. We extract with care. Our products are all 10:1 extracts, no additives or fillers, and Third Party Tested. We use premium packaging to ensure the herbs have longevity. And we love what we do.
We also respect and honour the lineage of Daoist herbalism that has provided us with a path to walk and a map of the body/mind/soul, both energetically and physically, which has allowed us to expand our consciousness. We continue to study and learn from this tradition and are incredibly grateful for the many Masters, gurus, teachers, students, scholars, alchemists, somanauts and adventurers who have contributed to our understanding of this wisdom.
What is a tonic herb?
Tonic herbs were first mentioned in Emperor Shen Nong's Classic of Herbal Medicine, the Shen Nong Ben Cao Jing, around 2,000 years ago. This text (also known as the Divine Farmer's Materia Medica) was a culmination of thousands of years of traditional herbal wisdom from the many healers in ancient China. It may or may not have been written by a man with a see-through belly. The lore is fascinating! Many well-known herbs feature in Shen Nong's text, and he classifies herbs according to three distinct categories:
Superior herbs (also known as imperial herbs) - these are the herbs that can be consumed daily with benefits accumulating over time. They were used daily by the wisest and wealthiest people, including the Emperors. These are the ones we love to work with. We call them tonic herbs. Or Daoist tonic herbs, if we're being specific, though some Ayurvedic and Western herbs are also tonic.
Regular herbs - these are the herbs that can treat the ailing. These herbs should not be used for an extended period as there is a potential for long-term negative side effects.
Inferior herbs - these herbs are primarily considered to be toxic. Inferior herbs should only be used for a short period to get a powerful and fast result when treating a serious illness acutely.
Tonic herbs are not a trend. Their medicinal use is grounded in thousands of years of empirical evidence. As the safety and efficacy of tonic herbs
are beginning to be acknowledged by modern science, we are simply
confirming the effects ancient herbalists monitored over thousands of
years of practice.
By definition, a tonic herb:
- must not cause harm or place additional stress on the body
- must promote healing within the body via a non-specific action
- must be adaptive in nature, assisting the body to overcome any physical, psychological or environmental stressors.
What is a medicinal mushroom?
Medicinal mushrooms (still technically herbs!) are unmatched in their ability to build immunity and adaptability within the body and are among some of the world's most prized tonic herbs (see above).
Some famous medicinal mushrooms are also great culinary mushrooms - think shiitake - but many are difficult to consume in their raw form. For this reason, they were (and continue to be) extracted, to maximise their medicinal value. Different extraction methods yield different compounds - see our FAQs on extracting herbs for more details. Generally, a mushroom extract will provide a more concentrated and cost-effective way of consuming the mushrooms (compared to purchasing the ground mushroom and extracting it yourself). At SuperFeast, it takes 10 kilograms of dried mushroom to produce 1 kilogram of medicinal mushroom extract powder.
In the wild, medicinal mushrooms are tree-dwelling. Many species tend to favour the wood of the particular trees, and the trees, in turn, lend the mushrooms some of their medicinal compounds. For example, Chaga thrives on the very medicinal and magical birch tree; we sustainably source our Chaga wild from birch forests in China. Our reishi we grow cultivated Di Dao on wild oak due to the limited availability of wild reishi. Oak is another unique medicinal tree, and choosing oak-grown reishi allows us to access that tree-medicine via the mushrooms. Choosing only wood-grown mushrooms enables us to supply you with a product with the most robust and adaptive medicinal profile possible. Our intention and focus for all our SuperFeast products is to provide the best quality, most potent herbs grown in a sustainable way, aligned with nature.
Many other companies, nearly all who occupy the market today, supply medicinal mushrooms that are grown on a cereal medium, usually a grain such as rice or oats. It's cheap, but it produces poor quality mushrooms. Some argue that these products are higher in beta-glucans and polysaccharides. We recommend trying them for yourself. We have found them to be less effective and to contain less Qi than properly grown mushrooms. There are some great companies out there who are doing outstanding work. If you're not purchasing SuperFeast products, ask your mushroom supplier how they grow their mushrooms, on what medium, and how they extract, and that will give you a sense of the type of quality you are getting.
Do you sell magic mushrooms?
Medicinal mushrooms are magic in the way that they allow their medicine to unfold within the body; however, they are NOT magic mushrooms (the psychedelic kind Timothy Leary was into). A super cool and exciting field of research is emerging that suggests that these varieties of mushrooms can be beneficial medicinally. And obviously, these mushrooms have a rich and sacred history, especially in Mesoamerica. We sponsor Mind Medicine Australia to support this research. At SuperFeast, we’re interested in Daoist Tonic Herbalism, so this is what we place our focus on.
What is the difference between a herbal extract and a dried herb?
We often get confused customers asking why they can access dried herbs so much cheaper than our extracts. We understand the confusion! When you're purchasing a herb, unless you plan to extract it yourself (and we do highly recommend getting into home herbalism, as many amazing medicinal products can be crafted in the home), generally, you're better off purchasing an extract or tincture as you're going to use a small amount to get the most potent medicinal effects. Especially if the plant is very tough/fibrous (like ashwagandha, reishi, chaga, etc.), extracts are far more efficient and effective. Your body cannot digest the tough material that these herbs are composed of.
To extract means to pull or to draw out. Applying this concept to plant materials such as tonic herbs and medicinal mushrooms essentially describes the process used to obtain the compounds responsible for the herb's therapeutic profile. The resultant extract is generally more bio-available for the end-user than the original herb.
These compounds are generally extracted using a solvent such as water or alcohol. We use both of these mediums to extract our herbs, singularly and together. Each method is beneficial, and its use is dependent on the particular active constituent/s we wish to extract.
Alcohol is used to draw out the fat-soluble components of the herbs, such as bitter compounds and alkaloids. Water is used to obtain the herbs' immune-boosting starches and proteins, tannins, astringents, etc. Some herbs contain active constituents that are both fat- and water-soluble; this is where we bring in the dual-extraction method (see What is a dual-extract? FAQ). Both water and alcohol are used to acquire the herb's full medicinal profile with a dual-extract. When extracting our herbs, we use quality spring water and organic non-GMO rice alcohol; this ensures a product that is both full-bodied and potent.
To simplify: If you've ever had a herbal tincture from the naturopath, you're taking an alcohol extract; if you've ever boiled herbs in hot water for a long time or even made a herbal tea, you've had a water extract. Those sweet tinctures you take sometimes are often made from glycerine, which is an alcohol-free way of getting some of those fat-soluble compounds. Don't worry about the use of alcohol in our products - we evaporate it off, which is one of the benefits of an extract powder instead of a tincture. No alcohol residue!
We deliberately choose to only work with herbal extract powders instead of selling un-extracted ground dried herbs. The basis of a herbal extract is a dried herb (fruiting body, root, stem or flower, or animal part) that is usually ground or chopped to increase the available surface area for extraction.
We use extracts for their convenience and medicinal potency - a little goes a long way. While we believe herbalism is a craft that belongs to the people of the world, not to pharmaceutical companies, we also find many of our customers don't have time to produce their own herbal extracts in this modern age. However, we do highly recommend exploring DIY extracts if you're keen! There are some excellent books and courses out there on home herbalism.
Our commercially produced extracts are extracted at a 10:1 ratio; 10kgs of the herb is reduced into a 1kg concentrate, then dried and sifted to make a uniform powder, which is packaged here in Mullumbimby or on our TGA facility in Sydney. Our herbs have a 2-year shelf life and are not heat sensitive; you can add them to hot or cold foods and beverages.
We wholeheartedly believe the kitchen is the heart of the home and feel herbs extracted in this way can be easily integrated into the daily diet. Traditionally tonic herbs were incorporated in a similar way, primarily taken in teas and culinary dishes throughout the day. Start small - extracts are concentrated and potent, and you don't need a lot to manifest a powerful shift in your energetic and physical reality.
What is a dual-extract?
A dual-extract is a method of processing a herb to make it more bioavailable to the human or animal consuming it. Both water and alcohol are used to acquire the herb's full medicinal profile with a dual-extract. When extracting our herbs, we use quality spring water and organic non-GMO rice alcohol; this ensures a full-bodied and potent product. Water (also known as the universal solvent) extracts the water-soluble components of the herb (makes sense!). Alcohol is a more selective solvent; it extracts the fat-soluble compounds and other compounds like the bitter constituents of the plant, the alkaloids and essential oils, etc. Many herbs only need water extraction - and some prefer dual-extraction. You'll see which type of extract we've used on the product pages of our individual herbs and blends.
What is Miron glass?
Miron glass only allows ultraviolet (UV) and infrared (IR) light to penetrate. In the Daoist and Yogic traditions, violet light is thought to express the highest vibrational frequency of all the colours (720 – 770 billion Hertz), corresponding precisely to the vibration frequency of our central nervous system. Research shows that products stored in Miron glass are exceptionally well-preserved, enriched, and protected against degradation for up to three years. How’s that for longevity! We highly encourage you to save and reuse or repurpose your Miron glass jars.
Who is Mason Taylor?
Mason is the sole owner and CEO of SuperFeast. He is a tonic herbalist, passionate health nerd, and co-host of the SuperFeast podcast. Mason started SuperFeast in 2011, from humble beginnings in his mum's garage. He has remained independent and is proud to offer these powerful herbs to the international community.
How do I contact SuperFeast?
You can call us (yes, it will be answered by a real person from our Mullumbimby office) - 888 694 1103. Otherwise, shoot us an email hello@superfeast.com or try our social media accounts @superfeast on Instagram or via Facebook.
Are your products keto/FODMAP-friendly/paleo etc?
In our opinion, herbs are as about as paleo as it gets. They're ancient medicines, and they've been used for millennia to help humans and animals stay vital. So yeah, our herbs are paleo. We don't use grain starches or fillers, so you can be sure our products are grain-free, and while we use organic rice alcohol to extract our dual-extracts, most paleo folk consider that a non-issue. Decide for yourself.
Our capsules utilise bamboo extract and organic non-GMO sweet potato (Reishi, JING, M8) or Leucine & colloidal anhydrous silica (ashwagandha capsules) to enhance the slip factor required for encapsulation - these are the most natural excipients we can source, and they're really high quality. No crappy GMO cornstarch for us.
As a general rule, the dose of our products is so small that it will not affect any special diet that you are on. That said, some people are extra sensitive and would be wise to avoid glucose, FODMAPs, lectins, etc. It's best to confirm with your practitioner or expert in your particular diet if you have any concerns about adding our products to your routine.
Products containing berry/fruit extracts (e.g. goji, longan) may contain FODMAPs and small amounts of glucose. Again, your level of sensitivity will determine how appropriate these products are for you.
Are your products gluten-free?
Yes, all our products are gluten-free.
Are your products vegan?
The only non-vegan products we sell are SHEN (pearl powder) and Deer Antler extract. The rest of our range is vegan.
Do you standardise your products/test for active constituents?
We do not standardise our products, nor do we focus on isolated compounds. We believe in the medicinal value of the whole herb. While it's common for a herb to become famous for a specific compound, we believe that science is only just starting to scrape the surface of what is possible when we align ourselves with our plant allies. There are many unidentified and likely potent compounds in many herbs; we don't see a reason not to trust in nature's intelligence in packaging them up in a herb.
We use traditional extraction methods to ensure that the full range of medicinal compounds and energetic qualities are extracted from our herbs.
We feel this results in a potent product that is just as nature intended. We never synthetically isolate, manipulate or standardise our herbs for particular active constituents.
We do test our herbs to ensure that certain active compounds are naturally present at levels compliant with the minimum requirements established by the Chinese Pharmacopeia; in this regard, therapeutic effects are guaranteed.
How pure are your herbs? Do you test them?
We don’t just sell these herbs, we take these herbs, we give them to our families, we give them to our friends. Therefore we only focus on producing products of the highest quality and purity. This is our mission, burning passion and deep desire with SuperFeast. To ensure this quality is upheld, our herbs go through a series of rigorous testing.
We test all our products, in both China and Australia. Every ingredient must meet stringent quality standards. These quality standards are part of good manufacturing practices (GMP), which apply to all TGA-listed medicines in Australia, as well as our own standards around quality and sourcing.
We obtain Certificates of Analysis (CoAs) for all our products from our manufacturer in China and/or our TGA registration process (if the product is listed with the TGA). We also obtain fingerprint chromatography for each of our herbs; this ensures each herb is correctly identified as the species we want to work with (eg. to ensure our red reishi is Ganoderma lucidum, not some other species).
In Australia, we test at two TGA approved facilities for the following: herbicides, organochlorine (OC) pesticides, carbamates, organophosphate (OP) pesticides, synthetic pyrethroids, fungicides, etc, heavy metals (lead, copper, mercury, etc), yeasts, moulds, bacteria, and other microbials.
How are your herbal extracts dried and powdered?
After extracting our herbs in either water or water and alcohol (for a dual-extraction), the concentrated liquid extract is dried using an ultra-high-speed spray dryer. During this process, the herbal liquid concentrate is atomised into fine droplets, which are thrown radially into a moving stream of hot gas. The temperature of the droplets is immediately increased and fine droplets become dried instantaneously.
The whole drying process is completed in just a few seconds, ensuring herbal potency is retained at the maximum level. In the spray drying process, heat and mass transfer while drying occurs in the air, protecting the vapour films surrounding the extract, preventing it from being damaged by the heat. This protective envelope of vapour keeps the particle at saturation temperature. As long as the particle does not become “bone-dry”, evaporation is still taking place and the temperature of the solids will not approach the dryer temperature. This is why many heat-sensitive products can be spray-dried easily at relatively high temperatures. The herbal extracts are then sifted through a fine mesh, to achieve a uniform consistency to the final product.
How are your herbs packed?
SuperFeast tonic herbs are packed by hand, with love, in our Mullumbimby warehouse by an epic bunch of (super) humans or in our TGA facility in Sydney. We use ultraviolet Miron glass jars to store our herbs, this preserves the integrity of the herb by protecting it from the entire visible light spectrum.
Our herbs are also available in bulk Kraft bags for those of you who wish to refill or share a larger volume of herbs with your families (and save some money). Our kraft bags are made of mix of linear low-density polyethylene (LLDPE) (no BPA), metalised polyester (MET PET foil lining) and kraft paper.
We have trialled several more sustainable options however we have found that materials made of natural fibres have a shorter shelf life than our herbs. The journey continues!
SuperFeast herbs are packed by weight, not volume and each herb has its own unique profile. Some of the herbs are dense, while others are lighter. This may result in a variance of the space the herbs can occupy in each jar. For example, Neural Nectar and Beauty Blend, are denser in nature and will settle at a lower volume in your Miron jar or Kraft bag. Whereas Astragalus and Lion's Mane are fluffy and light, and will therefore take up more surface area, which results in their volume appearing fuller in your Miron jar or Kraft bag.
Do you offer samples?
At this time, we do not have samples available. We have not been able to find a sustainable way to offer samples that also preserves the quality of our herbs.
How do I remove the labels from my jars?
We have been working hard over the last few years to make this as simple a process as possible. Hopefully, you get an easy label, and you can just peel it off. If not, follow the steps below.
Peel off your label as well as you can. Soak it in hot water. Don't worry if there are bits left over. The recipe below will get them off! When it’s soaked overnight, grab a scourer of some kind and mix up equal parts baking soda (bicarb) and cooking oil. Use about 1 Tbs of each for a standard jar.
Next, rub the paste on the jar. Leave for 30 minutes or so. Rub with an abrasive scrubbie (we love eco coconut scrubs). Wash well in soapy water. Reuse or repurpose your Miron!
Can I take your herbs if I am taking prescription medication?
Some herbs have similar actions to some prescription medications, potentially causing additive effects (this can be great when managed by a practitioner), others may effect how a medication acts and/or is processed in the body. If you are taking medication/s, we suggest discussing herb/drug interactions with a health care professional.
How long will my product last?
How long your product lasts will depend on the amount you are taking each day and how you store the herbs.
The best way to calculate this is to figure out your dosage size, and divide by the number of grams in the jar. For example, Reishi powder 100g. 100g/0.6g = 166 days.
Our herbs have a shelf life of two years. We recommend using them within about six months once opened unless you take care to store them in a well-sealed container in the freezer, in which case they should last the full two years once opened.
They do not go 'off' - rather, the potency of the herbs decreases with exposure to air and light. We also find our herbs are very sensitive to humidity so please keep them in a cool, dry place and note that each package contains a desiccant, so take care. These are made of silica and are not toxic. Sometimes they accidentally get made into smoothies - do not fear, you will not poison anyone!
How much should I take? What's the best dose?
Start with 1/4 tsp a day, building up to as much as a good heaped teaspoon.
Doses can be taken as high as two teaspoons per day, however, most people find their sweet spot with 1/2 to one teaspoon per product, per day. We call this sweet spot your "lifestyle dose".
Keep in mind, dosage is very personal. Some people require larger doses - larger bodies, stronger constitutions - while others need smaller doses - smaller bodies, more sensitive constitutions. Your body will let you know if you need more or less as you experiment, and we encourage you to trust your body’s innate wisdom and intuition.
The flavour profile of the herb/blend will also influence your dosage range and often dictate how high you can take your dose. Listen to this guide as it is very useful in finding what is appropriate for you.
A dose taken in the morning before a meal is usually well-received, however, you can take the herbs at any time that suits your daily flow and lifestyle. A warm JING is a wonderful way to welcome in your day, while Reishi is a beautiful nighttime tonic, assisting a restful night's sleep.
Building your dose up over a couple of weeks is a really lovely practice and allows the space for awareness and understanding to develop in regards to how your body, mind, and spirit are receiving the herbs.
If you would like to learn a little more about how to use these beautiful tonic herbs, click here to listen to our SuperFeast 101 podcast. Mason answers all our commonly asked questions. An insightful and informative listen.
Are your herbs safe to take while pregnant or breastfeeding?
We generally recommend Reishi and Eucommia Bark during pregnancy as there is quite a lot of empirical use of these herbs in pregnancy in Traditional Chinese Medicine and Taoist Tonic Herbalism.
Some of the herbs you could explore:
Reishi
Eucommia Bark: used to help strengthen the lower back in the mama and the baby’s skeleton
Deer Antler: used to calm a ‘restless foetus’
Mason’s Mushrooms: supports Qi; in general these are safe for most women
Qi blend: supports Qi and promotes circulation
Ashwagandha or products that contain Dong Quai or Asparagus Root are generally not recommended except under the supervision of a qualified healthcare practitioner.
Pregnancy is a very individual journey and we recommend checking in with your health care provider when starting on any new herbs as they will have a more comprehensive scope of your medical history.
Our founder Mason, and his partner Tahnee used a variety of our tonic herbs and medicinal mushrooms pre, during, and postpartum with their daughter Aiya and sons Leo and Hugo, and they discuss this in several of our blog posts and podcast episodes.
When will I see results?
This is very subjective as we all have unique body systems, so there is no cut-and-dry answer. When you experience results will depend on your level of internal awareness, constitutional sensitivity, and current health condition.
Benefits may be felt immediately or it may take anywhere from a couple of weeks to a month for you to feel the shifts within your body. We’re all about consistent action taken with intent, with space left for your health to unfold in a way that is unique to your own individual life path.
Tonic herbalism is all about consistency, with benefits accumulating over time. Longevity in the practice cultivates longevity in the body, and as long as you are taking the herbs they will be working their magic for you. We recommend consuming one or more of our products regularly for at least 30-100 days to really allow the medicine to unfold within your system.
Are medicinal mushrooms safe if I have candida?
Yeast and fungal overgrowth (for example, Candida albicans) in the body is a critical health issue faced by many.
Much of the time these yeast and fungal conditions are expressed in the body due to a lack of gut health, immune function, and an inability to detoxify pathogens. It is assumed by many that all edible mushrooms contribute further to this issue, however, this is a misconception when it comes to medicinal mushrooms.
By reestablishing a strong, efficient, and intelligent immune system, you dramatically enhance your capacity to bring that infection under control. Medicinal mushrooms are the most efficient food source of the building blocks of your immune system, and they contribute to this by boosting bone marrow secretion rates, enhancing natural killer cell function, contributing to immunological adaptability, and feeding systemic immunity via the high polysaccharide content of medicinal mushrooms.
Time and time again medicinal mushrooms such as Reishi, Chaga, Lions Mane, and Cordyceps have proven to be a powerful addition to the diet for those working to overcome candida overgrowth.
Can I combine/mix my herbs together?
It is completely fine to combine the herbs together into your own blend. The herbs work in synergy with one another and you can take your herbs in any combination that suits you. You can take your herbs once in a larger dose, or split them into separate doses.
What time of day should I take my herbs?
Remember, first and foremost, herbs only work if you take them! So if there is a time you will be guaranteed to take your herbs (first thing in the morning, when you get home from a shift etc) then that is the best time!
However, as with all things Daoist, there are considerations around timing. Generally, we feel it's best/safest to take your herbs after some water, before or with your breakfast, in the morning hours. This is the time of day that the body is open to receiving nourishment and any effects you notice throughout the day can be tracked.
Other herbs, like reishi, SHEN, or ashwagandha, work well at nighttime. We love a nightcap of reishi or SHEN with hot plant milk and maybe a little cinnamon or cacao.
Others love to work with the organ clock, taking Jing herbs at Bladder or Kidney time (between 3 and 7 pm) - a great time to take JING can be in that afternoon slump time around 3 or 4 pm.
As with all things, there are many nuances and personal preferences to explore. Gentle experiments with small doses at different times of day can be helpful for you to discover your personal sweet spot.
Why have my herbs gone hard?
SuperFeast extracts can be a little bit precious if there is humidity in the air, this is due to the fact that we don’t use excipients or fillers.
If any moisture does get into your products, you may find that the powders can end up clumpy or hard, especially if you’re not using them every day. All the more reason to use your herbs daily!
If your herbs do clump or solidify, rest assured that they are fully extracted and are still perfectly fine to use as per expiry, although just a little more difficult to work with, we get it, it’s annoying!
If your herbs have not completely solidified, we encourage you to give your jar or bag a really good shake. The motion of shaking will help to break any clumps allowing your product to become a smooth, fluffy powder again. We find this works a treat.
If your herbs have completely solidified and no amount of shaking is gonna budge the solid mass, please send through the order number you purchased your product/s under and photo of the solidified product/s inside your jar or bag. Once we receive these, we will happily remedy the issue for you.
To learn more about herb care please see our blog on the subject via the link below:
https://superfeast.com/blogs/superblog-usa/top-tips-to-care-for-your-herbs
Are your herbs grown with pesticides?
Our herbs are grown Dì Dào (地道), in environments completely free of pesticides, whether wild-sourced or cultivated. Many of our herbs are grown in permaculture-style conditions, where the wild ecology of the land flourishes, allowing the herbs to prosper within their seasonal rhythms. There is absolutely no need for the introduction of chemicals of any kind into these settings that mimic the wild; the intelligence of companion planting keeps things in check.
Our test results confirm this, with results showing a zero reading of pesticides for each of our products every single time. See our FAQ on product testing.
Where are your herbs sourced from?
We work primarily with Daoist tonic herbs and therefore source all our medicinal mushrooms and tonic herbs from the pristine mountain regions of China and its surrounds (Tibet, Inner Mongolia). We do so as this is the spiritual homeland or original place of the herbs we love to work with.
Sourcing in this way is a method called Di Dao, a practice deeply rooted in tradition and respect for the herb and the land it grows on. You can read more about Di Dao on our blog.
Our Ayurvedic herbs are sourced with the same intention, Di Dao from the regions of India known for robust production of these herbs.
See our Sourcing Map.
Are your herbs certified organic?
Our herbs aren’t certified organic because the certification process would require costly inspections for every small-batch farmer we work with.
However, you might be pleased to hear that we don't use any pesticides, harsh chemicals, preservatives or additives in our herbs.
We prefer to source herbs that have been traditionally grown via Di Dao principles. Di Dao is an ancient practice that loosely translates to sourcing something from its 'original place' or 'spiritual homeland,' a method that results in a product that is robust, potent and medicinally sound. We believe Di Dao herbs surpass the quality and essence that certified organic herbal extracts have. They are grown very far from industrial zones, and the farmers and herbalists who cultivate our medicinal extracts specialise in this ancient lineage of herbal cultivation.
Our herbs are grown under the sun, they feel the wind and are watered by natural spring sources; this gives our herbs true essence and imparts that energy into the final extracts we are so proud to offer.
We like to work with independent farms whose methods are aligned with our 'earth-friendly' ethos and where growing practices nourish the land. We're not so keen on supporting large umbrella companies as these are generally business driven with a focus placed on market profitability as opposed to traditional herbalism and the quality of the product.
Where/ how is your deer antler sourced?
Our Deer Antler is extracted from Cervus nippon deer bred in Heilongjiang province in China. It is made from the tips of deer antlers that have not been ossified. Deer antler velvet is harvested from stags when their antlers are soft and rich with nutritional components like minerals, amino acids, vitamins, and enzymes. In the Spring, antlers naturally grow at an astounding rate of almost 2 cm a day. At approximately day 60 of the growing cycle, the free-range deer are gathered together and the antlers are harvested under the supervision of licensed and trained veterinarians. Tourniquets and anaesthetics are used to make sure the deer are not hurt in the process of removal. After a few days, when it has been determined that the animals are all in good health, the deer are returned to range free for the remainder of the year. The deer are NOT raised for meat; they are too valuable as a source of deer antler velvet and are deeply revered in China.
Once harvested the deer antler is freeze-dried and sliced into thin wafers. These thin slices are processed into our potent and full-spectrum extract. We only do full-spectrum extractions because we believe nature constructs the products to a state of perfection concerning active
ingredients. When you take a natural product like deer antler and try to boost the levels of one or two of the 'active ingredients,' you may be getting the intelligence of the product, but you may be leaving behind the wisdom. We source and process herbs as close to nature as possible, in their potent, nutrient-rich, non-toxic, full-spectrum glory.
Check out Mason visiting our Deer Antler Velvet farms here!
Do you use the fruiting body or mycellium in your mushroom products?
First, let's break down the difference between the fruiting body and the mycelium. The mycelium is the actual living network of the fungus, the portion of the herb that in nature moves through the ground and the wood to help the mushroom spread (mycelium is a lot like a plant's roots, and in fact has a symbiotic relationship with many root systems in natural environments). The fruiting body is the mushroom's reproductive structure, its way of birthing new life (you could go as far as to say it's the mushroom's genitals!). It is the bit most of us would recognise as the mushroom proper, that is, the bit that sticks out of the tree or pops out of the ground.
Are your herbs irradiated?
Our herbs are not irradiated. We specialise in 10:1 herbal extract powders, this means that our products do not need to be irradiated upon entry into Australia. Generally raw herbs will require this measure to eliminate any live spores present in the raw material.
Which of your herbs do you source wild?
As of February 2022, we source the following herbs wild:
- Turkey Tail
- Chaga
- Some of our schisandra
- Rhodiola
- Eleuthero
- Albizzia
- Polygala
These herbs are currently sustainable for us to source wild, and we are confident that they are being harvested in such a way that is protective to their natural habitats. If it were to become apparent that our sourcing of these herbs was no longer sustainable, we would move to cultivation or remove them from our offerings. This has happened once before, with dendrobium stem and Cistanche deserticola, which in 2021 we discovered were on the CITES endangered species list. We removed them from our formulations.
Why don't you dual-extract lion's mane?
At SuperFeast we’re are inspired by the traditions that were laid down by the ancient Daoist Tonic Herbalists, those who walked this path long before we did. These masters of herbal wisdom primarily worked with the fruiting body of Lion’s Mane, prepared using water extraction. This is why we use this preparation method for our SuperFeast Lion’s Mane.
Through our work with SuperFeast we have seen many people improve their mental and cognitive performance, heal nerve injuries, gut issues, improve mood and immunity, and other unexpected positive outcomes such as healing tinnitus and restless leg syndrome using our water extracted Lion’s Mane, and for this reason, we stand by the medicinal potency of our product 100%.
The study of mushrooms is an ever-evolving and interesting space. One where new discoveries are constantly unfolding as science explores this ever-expanding terrain, sometimes colliding with traditional lore. Primary studies using the aqueous extract of Lion’s Mane have shown it to support brain health and be beneficial in the regeneration of nerve tissue. We are not against the use of alcoholic extracts of Lion’s Mane, nor are we against the use of Lion’s Mane mycelium.
However, these are avenues we choose not to specialise in. We strongly encourage all individuals on the path of sovereign health to follow their innate wisdom and explore all avenues of interest, making their own minds up along the way. We’ll be here doing the same, rocking our SuperFeast style, always happy to support and connect with you whatever path you may choose.
Why do you use cultivated CS-4 cordyceps instead of wild cordyceps?
We primarily work with the fruiting bodies as opposed to the mycelium for all our medicinal mushrooms, however, we do have one exception: Cordyceps.
Wild cordyceps (C. sinensis) are rare and extremely expensive to source. Fully wild cordyceps consist of a blade-like mushroom body growing from the head of a caterpillar. In China, they commonly call this mushroom “winter worm’ or “summer grass” so you get the idea! Due to the prohibitive cost of wild cordyceps, the Chinese developed a cordyceps mycelium which they now grow in liquid fermentation tanks. This pure mycelium product is known as Cs-4 and this is what we use at SuperFeast.
A large body of research has demonstrated that Cs-4 has a similar medicinal profile and active compounds found in wild cordyceps. Several years of compositional analysis, as well as clinical trials, have demonstrated that Cs-4 acts medicinally in a manner consistent with that of wild-harvested cordyceps.
The term Cs-4 translates to mean the 4th strain of the cordyceps mycelium. Many strains of cordyceps mycelium have been researched and scientists have found that only the 4th strain of the cordyceps mycelium could be grown using liquid cultivation methods. This method produces effective levels of all the active compounds found in the fruiting body of wild cordyceps.
The Cs-4 Cultivation Process
Cordyceps Cs-4 is cultivated via liquid fermentation and is produced using the following method:
A bioreactor (an enclosed stainless steel tank) is half-filled with water and added nutrients (organic rice). This solution is then cooked for a period of time, usually around 3-4 hours, until a nutritious broth is created.
The solution is sterilised and allowed to cool. At this point of the cultivation process, a piece of living cordyceps Cs-4 mycelium is added to the tank. The broth is stirred, and the carbon dioxide is vented out. The mycelium uses the liquid broth as the nutrition in which to grow off.
It takes 48 - 72 hours for the Cs-4 mycelium to consume all the nutrients in the tank and reach maturation, at which point the Cs-4 mycelium is filtered out, dried, and then extracted, in the same way as all our other products.
What is Dì Dào (地道)?
We only source the finest, most potent, and robust herbal extracts nature can provide, these are the herbs we take ourselves and share with our families, friends, and you, our beloved customer. To do this we go straight to the source, the areas where the tradition of tonic herbalism and lore are established and deeply rooted.
We source Dì Dào (地道), an ancient practice that loosely translates to sourcing something from its “original place” or “spiritual homeland”, a method that results in a product that is both full-spectrum and medicinally robust. We want our JING blend to actually have ‘Jing’ (as in Essence) in it! We source traditionally harvested herbs (this includes medicinal mushrooms) from the pristine natural regions of China and surrounds.
Our founder Mason Taylor, works intimately with the independent farmers who nourish and care for these beautiful and potent tonic herbs. Mason has personally observed the practices these individuals employ, walking alongside the farmers and foragers, witnessing firsthand their methodologies that are deeply grounded in tradition, ritual, sustainability, and respect for the land.
What are your standard delivery times?
Orders to Mainland USA: you can expect to receive your delivery within 3 to 7 business days
Orders to Alaska: you can expect to receive your delivery within 15 business days
Orders to Hawaii: you can expect to receive your delivery within 20-30 business days
Orders to Mainland Canada: you can expect to receive your delivery within 20-30 business days
These delivery times are indicative only. Delivery times can vary depending on distance from the warehouse, adverse weather conditions, and courier availability..
All orders will be sent Ground Shipping, unless you opt for our 2-Day Delivery option.
Where do we ship to?
We currently ship to USA and Canada. Orders to all other countries can be ordered on our Australian website. Due to global circumstances, Australia Post has suspended services to some international locations. Please see the Australian Post website to double check whether our Australian website can ship to your country.
NOTE: Customers are responsible for all import duties, taxes, and other charges associated with their SuperFeast purchase/s. Before confirming your purchase it is advisable to check in with your local customs office to determine what additional costs your order may incur on arrival at your desired delivery destination.
How do I get free shipping?
Spend over USD$75, and your shipping is completely FREE
*If your order is less than USD$75 in value, and your shipping to the USA - the price is $9.99
We highly recommend all customers accept the small additional fee to add Route Order Protection to their order
Do you offer returns or refunds?
We want you to love and appreciate your herbs as much as we do. If you are not 100% satisfied* with your purchase, please contact our wonderful customer service team at hello@superfeast.com to share any concerns you may have, we are always so happy to help. Please be mindful of what you purchase as we do not offer change of mind refunds or returns.
*Please note that due to the nature of our Dì Dào (地道) sourcing, our products are subject to seasonal variances in colour, taste, texture, and density. It is important to note these variables when receiving and working with your herbs.
My order arrived damaged/faulty. What do I do?
Please email us ASAP (within 7 days) to hello@superfeast.com and we will arrange a replacement for you. Please note we may request a photograph – please don’t dispose of your damaged products until you have been in touch with us.
What are your shipping rates for Canada?
We have a shipping pricing structure based on the weight of your order
* If the weight of your package is less than 1lb, you pay USD$15.99
* If the weight of your package is over 1lb but less than 2lb, you pay USD$22.99
* If the weight of your package is over 2lb but less than 3lb, you pay USD$27.99
* If the weight of your package is over 3lb, you pay USD$33.99
We highly recommend our Canadian friends keep the weight of their orders down by purchasing our bagged products
To ensure your order is FULLY insured for loss or damage, we recommend accepting the ROUTE package protection service (see details below
My package seems to be lost...
You've got your tracking number, but the package has stopped being scanned - and things seem to have stalled.....
We know it's frustrating to wait for your order when this happens! If your are in the USA and your package has not been scanned for 20 consecutive business days, please let us know and we will re-send your order.
For Canadian customers, please allow 30 consecutive business days, as there is typically a few days of inactivity as packages pass through customs
We know these waits are a REALLY long time, but they are the standard terms offered by our courier providers.
It is for this reason we have partnered with ROUTE to offer you the piece of mind of additional insurance for your precious herbs! We HIGHLY recommend including the ROUTE service to your order. Read more about it below....
I did not receive my package, but the courier says it has been delivered
Once your order ships, you will receive a shipping confirmation email with tracking information. We will liaise with couriers on your behalf until the package is scanned as 'Delivered' by the courier company.
However, SuperFeast is not responsible for lost or stolen packages once the courier has scanned your item as 'Delivered'. It is at this point that we encourage you to contact the courier company directly to clearly explain the situation that has occured at your particular address.
If your apartment complex or delivery address is typically victim to lost or stolen packages, we HIGHLY recommend opting in for the ROUTE Order Protection service offered to you in your shopping cart. (more information on ROUTE below)
Additional insurance with ROUTE Package Protection
We have been increasingly frustrated by the limited support and insurances offered by courier companies! It is for this reason we have partnered with ROUTE to offer you additional piece of mind for your order
For an incredibly small fee ROUTE will refund or replace your order in the event of the following occurrences:
* Your package is lost in transit or is not scanned by the delivery company for 7 business days or more (15 days for Canada)
* The contents of your package are damaged in transit (beyond superficial damage that deems your herbs are unusable)
* Your package is lost or stolen after the delivery company has scanned it as 'Delivered'
We HIGHLY recommend our customers accept this additional insurance, as it provides you with fast resolution of delivery issues - and greater piece of mind that your order will be resolved in your favor quickly if an issue arises!
Full terms and conditions of the ROUTE service can be found on their website (route.com), or in the confirmation email sent to you after you've placed your order.
Where is my order sent from?
All orders are dispatched from our facilities in Texas, USA.
Can I cancel or amend my order?
Sadly, no. Our warehouse prides itself at turning your orders around and getting them to you in the quickest possible time!
Before submitting your order, please make sure all details are accurate. We recommend double checking your delivery address in particular so that we can make sure the herbs end up in the correct hands!If you do make an accident when placing your order, you may find our Shipping and Returns information useful.
My items are damaged or faulty
If for any reason there is an issue with your order, please email hello@superfeast.com as soon as possible, and we will guide you through the replacement process. For damaged goods, we ask you provide us with a photo of the damaged goods.
Please don’t dispose of your damaged products until you have been in touch with us.
*Please note that due to the nature of our Dì Dào (地道) sourcing, our products are subject to seasonal variances in colour, taste, texture and density. It is important to note these variables when receiving and working with your products.
What about Canadian import duties?
Customers are responsible for all import duties, taxes and other charges associated with their SuperFeast purchase/s. Before confirming your purchase it is advisable to check in with your local customs office to determine what additional costs your order may incur on arrival to your desired delivery destination.
We will assist you in every way we can prior to you placing your order, however once your order is placed and the goods are dispatched, the onus is on the customer to manage additional fees and charges associated with their territory's taxation laws.
My order isn't complete/I didn't order this!
Oh no. We’ll sort it out. If for any reason there is an issue with your order (incomplete or incorrect), please email hello@superfeast.com or call 888 604 1103 as soon as possible, and we will guide you through the replacement process. Don't worry, it's on us!
How do I unsubscribe from your newsletter?
To unsubscribe from receiving our newsletter, you can either follow the unsubscribe link in any email newsletter or send us an email at hello@superfeast.com and we can ensure you are unsubscribed.
How do I use a discount code?
To use a discount code, please enter the code into the 'Discount Code' field in the Checkout.
Only one discount code is redeemable per order.
Discount codes cannot be used when an item is already discounted or on sale.
How do I use a gift voucher?
To redeem your credit note or gift voucher, please enter the code into the "Discount/Gift Voucher" field at checkout. You can only redeem one offer per order - including discount codes.
Why won't my discount code work?
Please edit the answer to read ‘We can only allow one discount code to be used at a time. In sale periods, we deactivate certain codes as we are already offering such great discounts! Affiliate codes, loyalty codes, and gift vouchers are still valid during sale periods. If you are trying to enter your discount code at the checkout and it’s not working, please contact us.
Do you sell gift vouchers?
We do! You can purchase them here.
Gift vouchers are valid for 3 years and can be used multiple times until the amount is fully expired.
I forgot to enter my discount code - what do I do now?
We are unable to add discount codes to orders once they are placed. Please save your code for your next order. If it is due to expire, please contact us.
I missed the sale! Will you still honour the sale prices?
Our promotions are while stocks last, and unfortunately we are unable to take pre-orders or honour sale prices after the promotion has ended. Please stay subscribed to our mailing list to ensure you never miss a promotion.
When is your next promotion?
We send newsletters regularly with offers, as well as offering sales throughout the year.
Be sure to follow our Facebook & Instagram pages to keep up to date with special offers and sales.
How do I update or find my account details?
If you have forgotten your SuperFeast account information you can click on the Account link top right and reset your password using your email address. If you know your account password, you can update your saved account details including email address, saved credit card, and delivery address by signing in to the Account area (see link top right of this page).
How do I create an account?
To create a new account, click on the Account link at the top right of this page and fill out the Register field to apply for an account. You will need to enter your first name and email address, and you will receive a welcome email with further instructions to establish your account.
I signed up for the Birthday Bonus but I didn’t receive it?
Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.
If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.
All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.
Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact hello@superfeast.com.au and we will be happy to assist you.
How does referring a friend work?
Gift $20, Get $20
It's as simple as that! We love sharing herbs with our own friends and family so here's something to help you spread the love with yours.
Give your friends $20 off their first purchase of $100 or more and receive 400 loyalty points (equiv $20) straight in your account after each successful referral.
[Click HERE to refer a friend!]
Please note:
A successful referral is one where your friend successfully makes a purchase using their $20 discount via their referral email.
Referred friends must be a first time customer in order for both of you to receive the referral rewards.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
Thank you so much for sharing us with your friends! We really appreciate it.
Referred friends must be a first time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.
Points will be added to your account as soon as your friend completes their first purchase on our website.
When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
I should have earned points for a purchase/incentive but I didn’t see my account balance change?
The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account.
Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points.
However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
1. Try to refresh your browser.
2. Try to log out and then back into your account.
3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realising it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact hello@superfeast.com and we will look into the issue for you.
I received an error message when referring friends through the email referral box. What went wrong?
We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.
The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them.
To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact hello@superfeast.com if you need further assistance.
How will I know when I have reached a new tier?
When your total points cross a tier threshold you will receive an email welcoming you into the new tier.
How is my SuperLove Club tier determined?
Your SuperLove Club tier is determined by the amount you spend:
Upon creating an account, you are automatically in the Herb Enthusiast Tier.
You must spend $300 to enter the Village Healer Tier.
You must spend $900 to enter the Alchemist Tier
You must spend $2,700 to enter Qi Master Tier
Once you qualify, you will instantly move up and have access to that tier's offerings. As you move up in the Tiers, you will retain all benefits from your previous tier.
How do I redeem my points at checkout?
To redeem your SuperLove club points you need to be logged into your account. At checkout use the 'slider bar' to select the amount of points you wish to redeem then click the "APPLY" button. Loyalty points and other discount codes can not be used simultaneously.
How do points convert to dollars?
No matter what tier you are in: 100 points = $5 discount
Higher tiers in the SuperLove Club program earn more points at a quicker rate, but no matter what tier you are in: 100 points = $5 discount.
For Example, as a Herb Enthusiast, you will earn 1 point for every dollar you spend. So, if you spend $150, you'll earn 150 points = $7.50.
When you move up to become an Alchemist, you will be earning points 2x as fast, eg. spend $150→ earn 300 points = $15
Is there a limit to how many points I can earn? Do points expire?
No expiry's and no limits! That’s the best part about being a SuperLove Club member!
You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.
